Repairs and maintenance service

Safe and well maintained homes, are our priority and  also our collective responsibility.  

As a fully Mutual Co - operative, we all have a duty of care to make sure that all our homes are safe, well maintained and inline with Government Safety and Building Regulations. We aim  to provide an efficient and cost effective maintenance and repairs service to all tenants.

Sydenham Housing Co-Operative will ensure that all contractors on its contractor list are aware of the co-op’s Equal Opportunities Policy, and are expected to abide by it, and have one of their own. Sydenham Housing Co-Operative will review the performance of contractors, noting any particular concerns raised by tenants.

Reporting a repair -
Repairs can be reported either by email, text or phoning our Maintenance office.

Emergency out of hours repairs -

Repair Schedule -

What is and what is not an emergency -

Co-operatives repair responsibilities -

Tenant’s responsibilities -

From this point social landlords will have to address all emergency hazards and all damp and mould hazards that present a significant risk of harm to tenants to fixed timeframes.

In 2026 Government will extend regulations to include the following hazards where they present a significant risk of harm:

  • excess cold and excess heat

  • falls associated with baths etc, on level surfaces, on stairs and between levels

  • structural collapse, and explosions

  • fire, and electrical hazards

  • domestic and personal hygiene and food safety

ADDITIONAL RESOURCES

Guidance on topics for Co-operative tenants, including repairs and maintenance, tenancies, and anti-social behaviour.

How to stop condensation on windows.